Do you know how artificial intelligence can support business? GPT chat in process management
The world has gone crazy over artificial intelligence. The use of GPT Chat (Gpt chat) on an increasing scale in many areas of life and business is widely reported. At the same time, a kind of hysteria is spreading, related to the possible exclusion of human labor in some industries. Where did Chat GPT come from and how can it benefit your business? Learn about the benefits of using artificial intelligence and automating some of your business processes. Decide whether the risks identified so far could be a real obstacle to achieving your transformation goals.
What is Chat GPT, what can it do?
Chat GPT is a kind of artificial intelligence, so it gives you the opportunity to receive answers to questions asked in natural language. Its advantage is that a conversation with the Chat GPT bot resembles a dialogue. The world first heard about the GPT bot on November 30, 2022, and since then it has gained immense popularity, while the number of its users is growing exponentially. From a technical point of view, Chat GPT is not a big change - it is gaining recognition because of its very modern conversational style, which resembles a normal conversation, and its extremely wide vocabulary, allowing it to answer queries in many fields.
How to use GPT bot chat in your business?
More than 50% of businesses in the United States have implemented Chat GPT, and an incredible number of them (as many as 93%) expect to be able to use the tool more widely in the future. What can be achieved in process management with the help of Chat GPT? Here are the top 3 possible ways to adopt artificial intelligence to work with your processes:
automation of difficult areas
Business process management suffers from a number of technological limitations that do not allow automation of parts of the software due to:
● data complexity (big data),
● different integration systems,
● the lack of flexibility of implemented solutions;
GPT chat, by leveraging its analytical capabilities for large volumes of data between different technologies and systems - can significantly increase the chance of breaking down all the barriers mentioned above and expanding the scope of automated areas in your company;
business analysis and research suport
GPT chat can be customized in terms of the scope of information retrieval and aggregation for:
● generate answers that are the basis for process decisions,
● support solutions tailored to clients' needs,
● programming personalized scripts (real time) and answering questions (efficient customer service),
● accurately prepare personalized context for marketing activities, facilitating recommendations and acquiring data and Customers,
● increase the efficiency of financial analysts in the processes of analyzing data or extracting information from financial literature;
optimization of business processes using a chat bot
The key task in process management-to increase the efficiency of data flow between users-can be successfully performed by the GPT robot by:
● identifying repetitive manual tasks,
● identifying so-called bottlenecks,
● identifying patterns and trends that can be used to optimize business processes and then automate them,
● conducting analysis of complex data taken from different, non-integrated systems and being able to overcome technological limitations.
Artificial intelligence and GPT Chat, is it safe?
In the course of the worldwide discussion on the use of the potential of artificial intelligence, we wonder whether it will one day replace the human factor, eliminating human labor from parts of industries. However, it is worth mentioning other inconveniences that may be associated with the use of text generation algorithms by chatbots. Here are some of them:
● possible legal liability issues,
● privacy risks,
● ease of creating material, manipulating public opinion (spreading disinformation content),
● negative social consequences associated with the use of artificial intelligence in business (increased unemployment),
● low credibility of the content created.
Summary: Gpt chat - threat or opportunity for business process automation?
GPT Chat gained more than one million users in just five days (by comparison, it took Facebook 10 months). We were able to register the first 100 million users of GPT Chat after just two months. The power of this tool is immense, and the sheer interest in using GPT Chat by leaders in many industries should prompt businesses to consider weaving automated solutions into their already existing business process management frameworks. Measurable effects in the form of increased efficiency, effectiveness or productivity are easy to measure, while positive results from marketing efforts or advanced technological changes are widely reported. Regardless of the inconveniences and risks pointed out above, a business owner on the path of digitalization transformation cannot ignore in silence the fact of the popularity of chatbots. Automation? GPT chatbots will help!